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Product Description:
This digital document is an article from CMA Management, published by Society of Management Accountants of Canada on May 1, 2002. The length of the article is 1665 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: Service drives a new program: For over 20 years, Xerox had a customer service plan that it felt could drive its organization forward. A new economic environment changed its customers. Now it's changing the company.
Author: Julie Demers
Publication:CMA Management (Magazine/Journal)
Date: May 1, 2002
Publisher: Society of Management Accountants of Canada
Volume: 76 Issue: 3 Page: 36(3)
Distributed by Thomson Gale
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