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Label : Cornell University Press Languages : English,English,English, Manufacturer : Cornell University Press
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Average Rating : 
Rating :  - Knowledge bases can't replace social networks
This is a superb book about a mundane topic. Mr. Orr has performed the implausible: he's made a book about copier repairmen (and they are nearly all men) fascinating. This ethnographic study describes at some length the rich network of connections made by men working alongside one another, and the power of peer-esteem in developing social capital. As repairmen cluster around the dispatcher's desk they pass along worthwhile folklore and high-context messages that can't be captured in a Knowledgebase, as Xerox discovers when it tries to automate the KB and dispatching process. More efficient? Yes, but at significant cost. Any social scientist or knowledge professional would do well to read this book. Highly recommended.
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